Enroute is the strategic IT department for many hotels around the world ensuring all PMS systems, associated interfaces, and network communication services operate at peak efficiency. Enroute relies on over a decade of system and networking experience to keep your guest satisfaction high.
From a 24/7 helpdesk to outsourced-CIO services, Enroute provides proven and reliable support service and secure business continuity solutions and facilitates efficient hotel operation. Enroute provides the hotels with IT monitoring and support for its desktops, network and servers (including patches, security, backups and anti-virus) as well as third-party vendor management for specialized software. We administer the entire support solution remotely from Network Operations Centers (NOC) in the U.S. As a result of Enroute’s comprehensive approach to IT support and maintenance most properties don’t have a single IT staffer. Should a problem arise that requires on-site intervention, Enroute engages previously established partnerships to assist onsite.
Enroute has sole responsibility for all server, workstation and networking hardware and acts as a liaison with 3rd party vendors as needed making sure all IT related issues are quickly resolved. We combine our high-level of customer service with your high-level of hospitality together delivering a guest experience unaffected by technology issues.