M&S Server and Desktop Support

Server & Desktop Support

 

Enroute offers three IT Outsourcing Managed Service Programs to meet the varying needs of our customer base: Ensure, Ensure PLUS and Ensure PRO.

Enroute’s “enterprise-class” critical server and workstation services plus monitoring, alerting, and/or response and optimization services keep the Enroute NOC on top of any issues that could negatively affect your business productivity.

With these service offerings, Enroute provides as much IT outsourcing as your business model needs based on the program you select. Service offerings include proactively monitored and managed servers and workstations, live help desk support with remote access support, extended backup and recovery services, workstation and desktop security, and around the clock availability.

Enroute’s flexible programs can enhance your existing IT staff, or manage the organization’s entire IT needs without the need for any customer IT staff. Enroute’s programs also offer the industry’s best service level agreements so you can be confident that if failure does occur, Enroute will get your system restored with minimal interruption to productivity.

Program Features Ensure Ensure PLUS Ensure PRO
Workstation Monitoring and Alerts
Server Monitoring and Alerts
Unlimited Telephone Support
Resource/Error Monitoring and Alerts
Anti-Virus/Spyware Subscription/Support
Basic Backup Services
MS Office Application Support  
Included Remote Problem Resolution  
On-Site Support (as needed)  
Application DB Backup (Email/Database)  
MS Exchange Server Support  
MS SQL Server Support  
Basic System Administration  
On-Site Preventative Maintenance Visits  
Server After-Hours Support Response  
3rd Party Application Support Liaison    
Priority Response (Remote and On-Site)    
Software Deployment and Updates    
Advanced Backup and Storage Mgmt    
OS/Software License Mgmt    

 

Enroute’s customers can open trouble tickets via several methods on our advanced ticketing and operations system to log and track issues. Customers can also enter updates via email to the ticketing system. Tickets are assigned to an engineer and tracked by upper management. As they are being resolved, customers are informed via email with ticket updates. This also allows other engineers to pick up tickets and respond quickly with the most up to date information. Unlike many other systems our ticketing system also integrates with our accounting and customer asset tracking and archive systems, so billing, equipment inventory, and system configurations are efficiently and accurately maintained.


Our Ensure Suite

All small businesses, regardless of vertical industry, require solid network infrastructure, reliable communications, support for their server and desktop systems, and management of all IT systems. Enroute provides all of these functions under one umbrella with our Ensure suite of Network and IT Outsourcing Managed services.