Enroute has developed a versatile and experienced services group that is available for scheduled or emergency installation services. This includes installing temporary hardware in the event a customer needs to evaluate or can't wait for a back-ordered product. Enroute is proud to be able to offer on-site services anywhere the customer requires, or to perform remote (pre-config/ship) installations with telephone-assisted "plug-in" at a fraction of on-site-service charges. Ask your project manager what type of installation is best for you (and your budget:-) Manufacturer Support Plan The Least chosen support option relying on a hardware support group that is NOT intimately familiar with their network design. Ensure 8x5 Maintenance Signature 5x8 Telesupport w/ NBD Failed Hardware Replacement Per-Call Support Plan Perfect for the customer with few support calls and not need for guaranteed hardware replacement services. Charged on an hourly basis. Ensure 7x24 Maintenance Signature 7x24 Telesupport w/ NBD Failed Hardware Replacement Ensure (proactive) Management and Monitoring Proactive network management capabilities to quickly alert us to a network problem and resolve it before anyone notices.
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