Enroute’s “enterprise-class” critical server and workstation services plus monitoring, alerting, and/or response and optimization services keep the Enroute NOC on top of any issues that could negatively affect your business productivity.
With these service offerings, Enroute provides as much IT outsourcing as your business model needs based on the program you select. Service offerings include proactively monitored and managed servers and workstations, live help desk support with remote access support, extended backup and recovery services, workstation and desktop security, and around the clock availability.
Enroute’s flexible programs can enhance your existing IT staff, or manage the organization’s entire IT needs without the need for any customer IT staff. Enroute’s programs also offer the industry’s best service level agreements so you can be confident that if failure does occur, Enroute will get your system restored with minimal interruption to productivity.
Enroute’s customers can open trouble tickets via several methods on our advanced ticketing and operations system to log and track issues. Customers can also enter updates via email to the ticketing system. Tickets are assigned to an engineer and tracked by upper management. As they are being resolved, customers are informed via email with ticket updates. This also allows other engineers to pick up tickets and respond quickly with the most up to date information. Unlike many other systems our ticketing system also integrates with our accounting and customer asset tracking and archive systems, so billing, equipment inventory, and system configurations are efficiently and accurately maintained.